Rules for selling in the online store
EU Consumer Protection Act
Consumers are entitled to have their rights and interests protected by law. Irish consumer protection law, which is based on a mix of Irish and European legislation, has evolved as a distinct area of law that concentrates on the general protection and promotion of those rights and interests: See link- Know your EU consumer rights when shopping online (eccireland.ie)
One of the most important pieces of EU consumer legislation is the Directive on certain aspects of the sale of consumer goods and associated guarantees (1999/44/EC). Under the Directive you have a minimum 2-year legal guarantee against faulty products, or products that do not look or work as advertised.
Directive (EU) 2019/771 of the European Parliament and of the Council of 20 May 2019 on certain aspects concerning contracts for the sale of goods, amending Regulation (EU) 2017/2394 and Directive 2009/22/EC, and repealing Directive 1999/44/EC (Text with EEA relevance.) See link –
Delivery by transport companies:
- Ordered items come in factory packaging.
- When receiving a parcel, carefully inspect its packaging for integrity and no external damage.
- If the integrity of the packaging is violated, dents and other damage are detected, do not accept the parcel.
- Require delivery workers to write back and send an order back.
- After that, you should contact us by phone, email: [email protected]
- If you find a factory fault after opening the package, you can return the goods in the mail. To do this, contact us by phone, email: [email protected]
If the above requirements are not met, your refund will not be accepted. The package with the goods will be sent back by us.